Privacy policy

Last updated: January 24, 2026

Your Privacy Matters to Us

At Cotton-Tea® (www.cotton-tea.com), we're committed to protecting your privacy and being transparent about how we collect and use your information. This Privacy Policy explains what information we collect when you visit our site or make a purchase, and how we use it to provide you with the best possible experience.

What Information We Collect

Device & Browsing Information

When you visit our site, we automatically collect certain information about your device and how you interact with our site.

What we collect:

  • Web browser version and IP address
  • Time zone and cookie information
  • Pages you view, search terms, and how you navigate our site

Why we collect it:

  • To load our site properly for you
  • To analyze site usage and improve your experience
  • To optimize our site performance

How we collect it: Automatically through cookies, log files, and similar technologies

Who we share it with: Shopify (our e-commerce platform)

Order Information

When you make a purchase, we collect information needed to process and fulfill your order.

What we collect:

  • Name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (credit card details are securely processed and not stored by us)

Why we collect it:

  • To process your order and payment
  • To arrange shipping and send you order confirmations
  • To communicate with you about your order
  • To screen for potential fraud
  • To send you marketing communications (if you've opted in)

How we collect it: Directly from you during checkout

Who we share it with: Shopify, Facebook, Instagram, and Pinterest (for advertising purposes)

Customer Support Information

When you contact us for help, we collect information to assist you.

What we collect:

  • Name, email, phone number
  • Order details and any information you provide in your message

Why we collect it: To provide customer support and resolve your issues

Who we share it with: Shopify, Facebook, Instagram, and Pinterest

How We Use Your Information

We use your personal information to:

  • ✅ Process and fulfill your orders
  • ✅ Communicate with you about your purchases
  • ✅ Provide customer support
  • ✅ Send you marketing emails (only if you've opted in)
  • ✅ Improve our website and shopping experience
  • ✅ Prevent fraud and protect our site

Marketing & Advertising

We use your information to show you targeted ads and marketing that we think you'll love.

Tools we use:

  • Google Analytics
  • Privy
    • To collect emails for our newsletter and promotions
  • Square
    • To collect contact information for marketing
  • Facebook, Instagram, Pinterest
    • To show you relevant ads

How to opt out of targeted advertising:

Learn more about how targeted advertising works

Cookies

Cookies are small files downloaded to your device that help us remember your preferences and improve your browsing experience.

Types of cookies we use:

Essential Cookies (Required for site functionality)

  • Shopping cart and checkout
  • Customer login and account management
  • Site navigation and security

Analytics Cookies (Help us improve)

  • Track how you use our site
  • Understand which pages are most popular
  • Measure marketing effectiveness

Cookie Duration:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Last between 30 minutes and 2 years

Managing Cookies: You can control cookies through your browser settings (usually found in "Tools" or "Preferences"). Note that blocking cookies may affect your ability to use certain features of our site.

Your Rights

California Residents (CCPA)

If you're a California resident, you have the right to:

  • Know what personal information we have about you
  • Access your personal information
  • Delete your personal information
  • Opt out of the sale of your personal information (we do not sell your information)
  • Designate an authorized agent to make requests on your behalf

European Residents (GDPR)

If you're in the European Economic Area, you have additional rights including:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to erase your data
  • Right to object to automated decision-making
  • Right to data portability

To exercise your rights, contact us at support@cotton-tea.com

Data Retention

We keep your personal information for as long as necessary to fulfill orders, provide customer support, and comply with legal obligations. You can request deletion of your information at any time by contacting us.

Children's Privacy

Our site is not intended for anyone under 18 years old. We do not knowingly collect information from children. If you believe your child has provided us with personal information, please contact us immediately so we can delete it.

Sharing Your Information

We only share your information with trusted service providers who help us run our business:

  • Shopify
  • Payment processors
    • To securely process payments
  • Shipping carriers
    • To deliver your orders
  • Marketing platforms
    • Facebook, Instagram, Pinterest, Google (for advertising)

We may also share information if required by law or to protect our rights.

Automated Decision-Making

We do not use automated decision-making that significantly affects you. Shopify uses limited automated fraud prevention (like temporarily blocking suspicious IP addresses), but this doesn't have a legal effect on you.

Do Not Track

Because there's no industry standard for "Do Not Track" signals, we don't currently respond to them. However, you can opt out of tracking through the methods described in the Marketing & Advertising section above.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll post the updated policy on this page with a new "Last updated" date.

Questions or Concerns?

We're here to help! If you have questions about our privacy practices or want to exercise your rights, please contact us:

Email: support@cotton-tea.com

Not satisfied with our response? You have the right to lodge a complaint with your local data protection authority. Find your data protection authority